Print Page  |  Contact Us  |  Sign In  |  Join CANA Today!
CANA Crematory Operations & ICCFA Cremation Arranger Training- Orlando, FL- January 17-18, 2017
Register Tell a Friend About This EventTell a Friend

 Export to Your Calendar 1/17/2017 to 1/18/2017
When: January 17-18, 2017
8:00am - 4:00pm
Where: Baldwin Fairchild Funeral Home
301 NE Ivanhoe Blvd
Orlando, Florida  32804
United States
Contact: Jennifer Head

Online registration is available until: 1/17/2017
« Go to Upcoming Event List  

ICCFA Cremation Arranger Certification Program        

January 17, 2017



CANA Crematory Operations Certification Program

January 18, 2017


The ICCFA CACP one-day intensive training course is designed to give you new tools to create better cremation arrangements. Learn the history of cremation, pertinent laws and regulations, how to identify your customer base, how demographics should impact your marketing and arrangement process, and how people’s perception of price affects their behavior. All of this information is presented with one singular focus—to help you create a better arrangement for each family you serve.

Cremation Arranger training is necessary for anyone who works with families to create meaningful tributes for their loved ones. Learn from death care professionals how to stress the value of services, offer attractive options to families, increase customer satisfaction and boost revenue.

The CANA COCP is designed to ensure that you and your employees have the most current crematory operations training avail­able in the market today. Participation in CANA’s COCP assures the public that you are committed to safe cremation practices and that the utmost respect and care for their loved ones is a priority. 

With both classroom and online components, you will gain extensive knowledge—technical, scientific, and legal—all of which is proactive prevention for future business problems. The classroom component will address major topic areas such as an overview of the cremation process, equipment and operations, the cremation process in detail, chain of custody, and reducing legal risk. Then you’ll continue your learning online by completing a Cremation & the Environment module which addresses important environmental issues related to cremation. The final exam will also be administered online. The course is taught using small group activities, case studies, videos, whole class discussions and lecture. A detailed manual is also provided for use during class and serves as an important reference tool after returning to work. 

Taught by industry experts, this program provides death care professionals of all backgrounds and levels of experience a thorough knowledge of the practic­es and procedures that will help reduce the risk of litigation. The program is approved for up to 8 CE hours by the Academy of Funeral Service Practice and numerous states and provinces (6 hours classroom time, and 2 hours online). This program meets the requirements of all states requiring crematory operator certification. 

$395 CANA/ICCFA Members

$495 Non-members

$195 students (must be enrolled in a funeral service or mortuary science program, and provide proof of current enrollment)


Register for both and save!

$850 Members, $1050 Nonmembers  


$495 CANA/ICCFA Members

$595 Non-members

$195 students (must be enrolled in a funeral service or mortuary science program, and provide proof of current enrollment)

Course Overview

The A to Z of Cremation Including Historical Background

Understanding the Dynamics of the Arrangement Process

The Modern Consumer

Understanding Price, Value and the Families You Serve

Intelligent Marketing

Reducing Your Liability




The A to Z of Cremation Including Historical Background

Learn why the history of cremation is crucial in understanding the increase in its demand and how this will actually help you make more valuable (and profitable) funeral arrangements. History shows why cremation is not just a fad and coming to terms with this is necessary, but it is only the first step in the evolution of a current, relevant and successful funeral service business. Visionaries know why the cremation rate does not matter anymore.

Understanding Generational Differences, Device and Technology Usage and How, Exactly, the Modern Family is Different

Today’s consumer is a special one and you really can’t afford to stay in the dark. We’ll unlock the doors revealing what makes today’s consumer tick. Through this knowledge, we will help the arranger better understand the cremation consumer and ultimately how the arranger can make better arrangements. Examine several modes of marketing and how you, the provider can integrate them into your current marketing strategy. The seminar will also provide an in-depth look into a community outreach-marketing campaign that you will be able to take and use after the seminar.

Why Price and Value Aren't the Same

Dip your toe in a little neuroscience! We’ll discuss how the brain processes and approaches pricing and value. When you understand how the brain works, you can make better decisions about not only how your cremation business might choose to price itself, but also about how you present those prices to your community.

Reducing Your Liability to Add to Your Bottom Line

This seminar will focus on the Cremation Authorization Form, and educate the arranger on why each section is so critical. Participants will not only learn the importance of each section, they will also learn how to explain the

sections to the family. There will also be examples of lawsuits that have cost providers millions.

Understanding the Dynamics of the Arrangement Process

There’s a lot more to cremation than direct cremation, and it’s our job to educate the public about that. Whether it’s taking the first call, meeting the family, or selling merchandise—you need to understand how grief affects all aspects of the arrangement process. An arranger needs to understand the client and their mindset to be able to have a mutually successful arrangement conference. This session will clue you in on how to relate to today’s cremation customers, connect with them and not only help them develop a lasting tribute for their loved one, but also help your business develop a lasting bottom-line.

Course Overview

This course presents material in a series of modules. They are as follows:

Module 1: Overview of the Cremation Process

Module 2: Equipment and Operations

Module 3: The Cremation Process in Detail

Module 4: Chain of Custody

Module 5: Reducing Legal Risk

Module 6: Tying it all Together

Module 7: Cremation & the Environment (completed online; approximately 1 hour)

Final Exam (completed online)



Module 1: Overview of the Cremation Process

The classroom training will start with an overview of the cremation process by introducing basic terminology and process flow. 

Module 2: Equipment and Operations

The equipment and operations module will cover the science and control of combustion, common components and features, safety and PPE, and maintenance.  

Module 3: The Cremation Process in Detail

A detailed discussion of the cremation process will address receiving remains, preparation for cremation, handling special cases, and the steps of the process itself.

Module 4: Chain of Custody

Documentation is key and this module will cover different types of forms and documents used, address the risk of liability and common errors, and then cover the documentation related to the receiving, tracking and return of remains.

Module 5: Reducing Legal Risk

Aside from chain of custody, there are other important areas to focus on to reduce legal risk. This section addresses operations, staff training, compliance, handling regulatory investigations, and third party crematory considerations.

Module 6: Tying it all Together

To wrap up the day, attendees will work in small groups to analyze several “what would you do?” scenarios, to identify the correct and incorrect actions, all based on the discussions of the day.

Module 7: Cremation & the Environment*

This module will be completed online, after the in-person session is complete. Plan to spend about 2 hours completing the interactive course and reading assignments to familiarize yourself with the fact and fiction of cremation’s effect on the environment.

Final Exam*

The final exam will consist of 50 questions covering all 7 modules. The test will be taken online after completing Module 7, allows 3 attempts for a passing score, and is open book.


*Attendees have 14 days after the class to complete Module 7 and the final exam.


Classroom Activities

Attendees of this course will participate in the following activities, designed to provide maximum opportunities for successfully achieving the learning outcomes:

  • Group activities
  • Class discussion
  • Individual problem solving
  • Case studies
  • Video


Community Search
Sign In

Forgot your password?

Haven't joined CANA yet?

CANA Event Calendar
Latest News