The future is here, and it's mobile.
In many ways, mobile advertising has transcended print and television ads. You might see an advertisement between watching YouTube videos on your smartphone or between games of Words with Friends. Companies are using mobile marketing to get your attention wherever you look.
Smartphones are the new frontier for digital marketing; here's why that matters for your deathcare industry business:
Mobile Phone Usage
Businesses in all sorts of industries are spending more on mobile marketing, and for good reason. In an increasingly mobile world, mobile marketing has a clear advantage as use grows. If you have a smartphone (as you almost certainly do), the fact that consumers spend more than five hours a day on their mobile device will not come as a surprise.
Think about it like this: You need to advertise where people are looking. If people spend a large portion of their day on their phones, spend accordingly.
Almost 20% of internet users in the United States use a mobile phone only so they can browse the internet, according to a survey by eMarketer. That number will only grow as people continue to move from desktops to smartphones.
Factor in that over 80% of internet users use a smartphone and that half of web traffic was mobile in 2018, and the importance of focusing on mobile advertising for the deathcare industry feels necessary.
And that's just for casual users. Let's consider potential clientele. We know that many people spend a large portion of their time on smartphones. There are now almost 4 billion unique active mobile internet users. That's nearly half of the world's population.
Eighty percent of those active users shop on their smartphones. They don't simply shop for for products, of course. They shop for services, and that includes cremation and related deathcare services.
Perhaps the most important statistic about mobile usage isn't how consumers are using their phones, but rather how tech giants think about it. For instance, Google has maintained a "mobile-first" indexing policy since as early as 2016.
That means Google considers the mobile version of your business website first—over the desktop experience—when determining how to rank it in search results.
Mobile Marketing Strategies
The trend toward mobile has been talked about for many years now. Marketing strategies bend toward what attracts consumers, and mobile-friendly marketing is certainly an inflection point.
Mobile marketing, at its simplest, simply means marketing via smartphones and tablets—including delivery channels such as email, SMS messaging, push notifications, in-app advertising. That's just a small sampling of the options.
Any effective marketing campaign must consider mobile advertising on some level. The top strategies being used by small and large businesses alike include:
- In-app mobile marketing: This is essentially what it sounds like: marketing that takes place inside an application on your mobile device. These advertisements can be deployed through the applications, in the loading screen, or perhaps as a sidebar advertisement.
- SMS mobile marketing: This type of mobile marketing has been around for a while (starting in the early 2000s). The most common use of this type of mobile marketing is to generate inbound marketing leads for your deathcare business or to communicate promotions/events.
- Push notifications: When we think of push notifications, we are generally thinking about Facebook or other social media applications. A message is waiting, so we receive a "push notification" with the app's icon on our smartphone. For marketing purposes, push notifications are great for keeping a conversation going and for client retention.
- QR codes: This might feel a bit dated, but QR codes that can be scanned by a mobile camera are still very much in use. The appeal for advertisers is that it combines physical and digital marketing techniques. Where other mobile marketing strategies are intuitive practices for your average smartphone user, QR codes remain more difficult to deploy.
- Mobile search ads: In many ways, mobile search ads are the gold standard. Users see these advertisements when they search for related products and specific keyword phrases. Location services can also allow for an optimized experience for your potential clients.
Regardless of the strategy you choose to employ, there are a few best practices to consider. Given that mobile marketing is about targeting prospective clients in a personal way, it's vitally important to keep your particular audience in mind.
Precision and optimization matter as well, because limited space translates to a need for nuance, and mobile marketing requires making sure it looks good on a mobile device.
Give clients a reason to engage with you! Strategies are constantly changing, so it's important to benchmark your results to understand if and how your strategies are benefiting your deathcare business.
Welton Hong, is the founder of Ring Ring Marketing® and a leading expert in creating case generation from online to the phone line. He is the author of Making Your Phone Ring for Funeral Homes, 2019 Edition.