CANA Education Online
A variety of cremation-related topics are available through our online learning management system.
To register for any of the classes listed below, use your existing log in information to access our Online Education platform
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CANA is the expert in All Things Cremation, and crematory operations is no exception. Whether you need human or pet certification, we've got you covered with the online versions of our courses. Click the titles below to learn more about your options for getting certified, or re-certified, online.
CANA’s Crematory Operations Certification Program
The Cremation Association of North America (CANA) was the first to offer Crematory Operator Certification more than 30 years ago and continues to be the market leader in cremation certification and training. Many states and provinces have now instituted training requirements for crematory operators and have selected CANA’s COCP as their official training program.
IAOPCC/CANA Certified Pet Crematory Operator Program
Utilizing the core standards set forth in the IAOPCC’s Accreditation Program, the industry’s only accreditation program, the class addresses major topic areas such as an overview of the pet cremation process, equipment and operations, and standards and ethics.
Alabama Crematory Operators Refresher Program
This four hour course reviews critical issues related to crematory operations, and satisfies Alabama's Four Hour Refresher Course requirement for crematory operators.
*If you do not live in Alabama do not take this course, as you will not receive credit in any other state.
Online Professional Development
Short and sweet, these targeted courses provide you with practical information in a bite-size format. Experience cutting-edge online education through interactions, case studies and scenarios. No boring narrated presentations here! These engaging courses qualify for continuing education in most states. Click each course name below to learn more.
Cremation Arrangement Conference Best Practices
As consumer preferences change, it is imperative that you provide what your cremation customers want. Learn how you can communicate with cremation families during the arrangement conference to ensure they walk away with peace of mind, knowing their loved one will be memorialized in a way that best represents the life that person lived.
Cremation Phone Shoppers: Your Best First Impression
When you answer the next cremation phone shopper call, do you know what to say to convert them to a customer? Or will you turn them away by not giving them the right information? This course will teach you how to effectively answer and handle the next phone shopper call.
Cremation & the Environment
This course focuses on the environment as related to cremation, and will cover the concept of recycling in cremation, the legal considerations for recycling, and emissions in cremation.
Cremation Legal Topics
This course covers two popular legal topics: Handling Regulatory Investigations and Third Party Crematory Considerations.
CANA Event Recordings
CANA's 100th Annual Convention
Presentations recorded during the 100th Convention are available for purchase. Each session is available as a stand-alone purchase or you can purchase all eight presentations for a bundled price. Each session includes the ability to download a handout of the slides. Continuing education hours are not available for these sessions.
Alkaline Hydrolysis Summit 2
Following the success of our first summit in February 2017, CANA hosted a second summit on alkaline hydrolysis (AH) in Rochester, MN on September 19-20, 2018. The program was designed to appeal to a wide range of participants, from those who are already involved with AH or just thinking about working with it, to people who simply want to know more about what AH is and how it works.
Purchase the recorded sessions from this summit for $75, and hear experts discuss a wide range of topics including barriers to entry, making the business case, policies and procedures, marketing, and working with regulators and water authorities. Continuing education hours are not available for these sessions.
Art of Selling Cremation 2: A Preneed Summit
At CANA’s Art of Selling Cremation 2: A Preneed Summit, held February 5, 2019 in Las Vegas, five leading experts dispelled common myths and laid out the elements of a successful preneed plan involving cremation.
From consumer misconceptions to our own false assumptions, preneed programs present a number of hurdles. But a successful preneed strategy is not only possible, it is critical for business success in today’s environment. Unfortunately, the rare but well-publicized instances of insurance and trust fraud have colored some consumers’ view of preneed planning. At the same time, many owners and managers suspect the lack of interest is due to the rise in cremation, assuming families may not be willing to prepay for this increasingly dominant form of disposition. The facts, however, tell a different story.
Whether your preneed program has stagnated or you have never considered one, it’s time to rethink your strategy. This additional source of revenue can be a boon to your business — particularly if you are looking to sell anytime soon. And just as important, it brings peace of mind to customers.
CANA's 2019 Cremation Symposium
The 2019 program delivered insights and trends in consumer behavior, customer experience, marketing and technology — all aimed at helping attendees unleash their business superpowers. Other sessions focused on staff development (including sample job descriptions and performance evaluations), building a stronger team (no trust falls involved), and becoming a leader in the workplace and the community… a real KAPOW!
Recorded Webinars (FREE!)
Previously recorded webinars are available for free on the LMS. Currently available webinars include:
Lessons from the Field: The First Ebola Death in the USA
Respirable Silica and Compliance with OSHA Standard 191.1053
Radioactive Decedents: What is the Risk?
Click the webinar titles to learn more.
You can also see other education opportunities CANA is offering near you on our general education page.