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CANA Education Online

A variety of cremation-related topics are available through our online learning management system.
To register for any of the classes listed below, use your existing log in information to access our Online Education platform, or Create your free account today!

 

Crematory Operations Online Professional Development
CANA Event Recordings
Recorded Webinars

 


Crematory Operations

CANA is the expert in All Things Cremation, and crematory operations is no exception. Whether you need human or pet certification, we've got you covered with the online versions of our courses. Click the titles below to learn more about your options for getting certified, or re-certified, online.

CANA Crematory Operations Certification Program Logo

CANA’s Crematory Operations Certification Program

The Cremation Association of North America (CANA) was the first to offer Crematory Operator Certification more than 30 years ago and continues to be the market leader in cremation certification and training. Many states and provinces have now instituted training requirements for crematory operators and have selected CANA’s COCP as their official training program.

 

CANA & IAOPCC Certified Pet Crematory Operator Program LogoIAOPCC/CANA Certified Pet Crematory Operator Program

Utilizing the core standards set forth in the IAOPCC’s Accreditation Program, the industry’s only accreditation program, the class addresses major topic areas such as an overview of the pet cremation process, equipment and operations, and standards and ethics.

 

Alabama Crematory Operators Refresher Program

This course reviews critical issues related to crematory operations, and satisfies Alabama's four-hour refresher course requirement for crematory operators. *If you do not live in Alabama, do not take this course, as you will not receive credit in any other state.

Price:  $250

Items Included in the Course:

  1. Four interactive modules
  2. Printable participant guide containing all the content covered during the course and a final
  3. Final Assessment consisting of twenty (22) questions.

Instructional Methods Included:

  • Video
  • Reading
  • Learner interactions
  • Case-based scenarios
  • Quizzing

Learning Objectives

Module 1: The Cremation Process in Detail

  •  Explain the key processes and steps in the receiving, preparing, recovering and processing of remains.

 Module 2: Chain of Custody

  •  Identify and use the proper forms for documenting chain of custody.

Module 3: Reducing Legal Risk

  • Describe additional ways that a business can minimize legal risk.

Module 4: Cremation & the Environment

  • Explain the suggested guidelines for recycling, including compliance, disclosure, procedure, procedure and compensation.
  • Describe your options in the recycling marketplace.
  •  Determine whether or not your business should recycle metals from cremated remains.
  •  Describe the legal aspects regarding recycling.
  • Describe the key findings of the 1999 US EPA Emission Study.
  • Explain how mercury emissions from cremation impact the environment.

The course is self-paced; each time you log off, your last location will be bookmarked so you can resume where you left off the next time you log in. You have 90 days to complete the course once you begin.

Requirements for Completion:

To successfully complete this course, you must complete all four modules and receive an 80% or better on the final exam. You have three attempts to pass the exam.

After successful completion, you will be able to print out your certificate of completion, and submit this to the State of Alabama Board of Funeral Service.


Online Professional Development

Short and sweet, these targeted courses provide you with practical information in a bite-size format. Experience cutting-edge online education through interactions, case studies and scenarios. No boring narrated presentations here! These engaging courses qualify for continuing education in most states. Click the course title to purchase that course.

 

Cremation Arrangement Conference Best Practices

Cremation Arrangement Conference Best Practices

As consumer preferences change, it is imperative that you provide what your cremation customers want. Learn how you can communicate with cremation families during the arrangement conference to ensure they walk away with peace of mind, knowing their loved one will be memorialized in a way that best represents the life that person lived.

You’ll focus on preparing for success by learning about cremation marketing tools. Learn conference essentials, like how to get started, how to collect the story, how to create value through tributes, the significance of final placement, and more. Finally, discover how to provide solutions by exploring the design of personalized tributes, product options that enhance the tribute, and quality product displays.

Price: $125/person

Items Included:

  1. Interactive course
  2. Printable participant guide (contains all the technical content from the course)
  3. Final Assessment

Learning Outcomes:

  1. Describe various ways to prepare for successful arrangement conferences before the family ever walks through the door, including cremation marketing, interacting with phone shoppers, and maintaining the funeral home environment.
  2. Provide at least one example of a statement that can be used to establish the goal of the arrangement conference.
  3. Name at least three examples of how you can engage a family in conversation to collect information, that both required by law and needed to best serve the family.
  4. Describe best practices for presenting service (tribute) and permanent memorialization options.
  5. Describe best practices for presenting product options.

Instructional Methods Included:

  • Video
  • Reading
  • Learner interactions
  • Case-based scenarios
  • Quizzing

Knowledge Assessment Method: A 10-question final assessment which includes multiple-choice, multiple-select, and true/false questions. A score of 80% or better is required to pass the class and receive a certificate of completion.

Continuing Education Credit: Successful completion of the course results in the awarding of 2.0 Continuing Education Hours, approved by the Academy of Professional Funeral Service Practice (APFSP).

 

Cremation Phone Shoppers: Your Best First ImpressionCremation Phone Shoppers: Your Best First Impression

When you answer the next cremation phone shopper call, do you know what to say to convert them to a customer? Or will you turn them away by not giving them the right information? This course will teach you how to effectively answer and handle the next phone shopper call.

Price: $75  

Learning Outcomes:

  1. Describe how to create an ideal phone inquiry experience.
  2. Explain how to educate consumers about cremation offerings.
  3. Communicate the value and uniqueness of your offerings.
  4. Secure new business.

Items Included in the Course:

  1. Interactive course (~1 hour)
  2. Printable participant guide (contains all the technical content from the course)
  3. Reading Assignment
  4. Final Assessment

Instructional Methods Included:

  • Video
  • Reading
  • Learner interactions
  • Case-based scenarios
  • Quizzing

Knowledge Assessment Method: A 12-question final assessment which includes multiple-choice, multiple-select, and true/false questions. A score of 80% or better is required to pass the class and receive a certificate of completion.                              

Continuing Education Credit: Successful completion of the course results in the awarding of 1.0 Continuing Education Hours, approved by the Academy of Professional Funeral Service Practice (APFSP).

 

Cremation & the EnvironmentCremation & the Environment

This course focuses on the environment as related to cremation, and will cover the concept of recycling in cremation, the legal considerations for recycling, and emissions in cremation.

Price: $125

Items Included in the Course Package:

  1. Cremation & the Environment Interactive Course
  2. Printable participant guide (contains all the technical content from the course)
  3. Final Assessment

Learning Outcomes:After completing this course, you should be able to:

  1. Identify components that are removed both pre- and post-cremation.
  2. Explain the suggested guidelines for recycling, including compliance, disclosure, procedure, procedure and compensation.
  3. Identify which components of recycling occur at your facility, and which occur at the recycler’s facility.
  4. Describe your options in the recycling marketplace.
  5. Determine whether or not your business should recycle metals from cremated remains.
  6. Describe the legal aspects regarding recycling.
  7. Explain the ethical implications that should be considered before beginning a recycling program.
  8. Minimize visible emissions from the cremation process.
  9. Describe the key findings of the 1999 US EPA Emission Study.
  10. Explain how mercury emissions from cremation impact the environment.

Instructional Methods Included:

  • Video
  • Reading
  • Learner interactions
  • Quizzing

Knowledge Assessment Method: A 10-question final assessment which includes multiple-choice, multiple-select, and true/false questions. A score of 80% or better is required to pass the class and receive a certificate of completion.

Continuing Education Credit: Successful completion of the course results in the awarding of 2.0 Continuing Education Hours, Approved by the Academy of Professional Funeral Service Practice.

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CANA Event Recordings

2019 Green Funeral Conference

The profession’s first ever conference that explored the full spectrum of green funerals was held in the fall of 2019. The recordings from this event cover a wide range of topics, including an intro to green burials and green products, marketing and selling green, legal trends, integrating green offerings into your business, alkaline hydrolysis and of course, cremation.

 

CANA's 100th Annual Convention CANA's 100th Annual Convention Logo

Presentations recorded during the 100th Convention are available for purchase. Each session includes the ability to download a handout of the slides. Continuing education hours are not available for these sessions.

 

CANA's 101st Annual Convention

This convention was one not to be missed. The event kicked off with the reveal of seven insights from the CANA/Homesteaders Cremation Motivators research, followed by our first ever embalming session. Day one also included a panel of educators discussing cremation in the curriculum and finished with the topic of defusing conflict during family meetings. Day two started with our annual statistics presentation and ended with two cemetery-focused presentations on staying relevant and telling the family story.

 

Alkaline Hydrolysis Summit 2

ght; margin-right: 5px;Following the success of our first summit in February 2017, CANA hosted a second summit on alkaline hydrolysis (AH) in Rochester, MN on September 19-20, 2018. The program was designed to appeal to a wide range of participants, from those who are already involved with AH or just thinking about working with it, to people who simply want to know more about what AH is and how it works. 

Purchase the recorded sessions from this summit and hear experts discuss a wide range of topics including barriers to entry, making the business case, policies and procedures, marketing, and working with regulators and water authorities. Continuing education hours are not available for these sessions.

 

Art of Selling Cremation 2: A Preneed Summit

CANA’s Art of Selling Cremation 2: A Preneed SummitAt CANA’s Art of Selling Cremation 2: A Preneed Summit, held February 5, 2019 in Las Vegas, five leading experts dispelled common myths and laid out the elements of a successful preneed plan involving cremation.

From consumer misconceptions to our own false assumptions, preneed programs present a number of hurdles. But a successful preneed strategy is not only possible, it is critical for business success in today’s environment. Unfortunately, the rare but well-publicized instances of insurance and trust fraud have colored some consumers’ view of preneed planning. At the same time, many owners and managers suspect the lack of interest is due to the rise in cremation, assuming families may not be willing to prepay for this increasingly dominant form of disposition. The facts, however, tell a different story.

Whether your preneed program has stagnated or you have never considered one, it’s time to rethink your strategy. This additional source of revenue can be a boon to your business — particularly if you are looking to sell anytime soon. And just as important, it brings peace of mind to customers.

 

CANA's 2019 Cremation Symposium

CANA's 2019 Cremation SymposiumThe 2019 program delivered insights and trends in consumer behavior, customer experience, marketing and technology — all aimed at helping attendees unleash their business superpowers. Other sessions focused on staff development (including sample job descriptions and performance evaluations), building a stronger team (no trust falls involved), and becoming a leader in the workplace and the community… a real KAPOW!

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Recorded Webinars (FREE!)

Online Education

Previously recorded webinars are available for free on the LMS. Currently available webinars include the ones below. Sorry, continuing education credit is not available for these free webinar recordings.

Lessons from the Field: The First Ebola Death in the USA

Hear the fascinating story from those involved in the cremation of the first death due to ebola in the US.

Respirable Silica and Compliance with OSHA Standard 191.1053

Presented by Paul Harris of Regulatory Support Service, this webinar recording will assist crematory operators and managers to prepare for compliance with OSHA requirements for respirable silica. Topics covered during the webinar include exposure control plans, air testing, the physical plant, work practices, medical exams/surveillance, training and recordkeeping.

Exposure Control Plan

  • Establish and implement a written exposure control plan that identifies tasks involving exposure and methods to protect workers.

 Air Tests:

  • Results via Objective Data – Called the Performance Option. OSHA will accept objective data in lieu of air tests.
  • Results via Airborne Silica Air Test – Named the Scheduled Monitoring Option. The employer performs initial monitoring to assess the TWA.
  • Exemption with Objective Data

 The Physical Plant

  • Engineering controls

 Work Practices

  • Personal protective equipment
  • Control of contaminated equipment

 Medical Exams/Surveillance

 Training

  • Risks of silica exposure
  • Work practices
  • Engineering controls

 Recordkeeping

  • Employee medical exam/surveillance documents
  • Training records
  • Exposure incident reports and medical follow up documents

Q&A

Radioactive Decedents: What is the Risk?

Jeffrey Brunette, MS, CHP is a health physicist who works for the Mayo Clinic in Rochester, MN. In this 50 minute presentation, Brunette covers the following topics:

  • Risks in perspective
  • Radiation 101
  • How to minimize risk
  • Medical uses of radiation
  • Risks from handling decedents

Click the webinar titles to register.

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You can also see other education opportunities CANA is offering near you on our general education page.