So you want to ________ on the new CANA website

Many of us now spend a huge segment of every day engaging with the world online. As we conduct business—paying invoices, registering for continuing education, renewing subscriptions and memberships—we expect our experience to be as hassle-free and user-friendly as possible.

CANA wants to honor your valuable time. To that end, we recently updated our association management software, which includes a new content management system to support a new website. Staff transferred previously existing website content to the new software and updated the design for a fresh look and feel.

Most CANA members visit the CANA website once in a while to accomplish a specific task--pay a dues invoice, purchase a class or look for another CANA member. CANA’s website looks new, but still supports the content you have come to rely on while bringing you an enhanced functionality. Want a few tips on how to proceed? CANA staff created this handy guide to help you save time and support your activity as you cruise the new website.

I want to…

Take a CANA Course

CANA offers online and in-person certification in crematory operations, plus a wealth of other online courses, to expand your professional experience, provide continuing education credit, and inspire new ideas and business efficiencies. Whatever you’re looking for, you’ll want to start by logging into your unique profile. If you’re a CANA member, have previously joined our email list, or have taken one of our courses before, chances are you’ve got an existing profile--but you will need your username and password to login. Enter your email address here to reset your password and login, then you can easily register for your online or in-person course.

Don’t have a profile already? Our new site makes it quick and easy to create one! Fill out this form with your information. If you are on the staff of a CANA Member organization, you may experience a brief delay while we connect you to your company. Once your profile is ready, you can login to register for your online or in-person course.

Renew Our Membership

Thank you for being a CANA Member! If you recently got your notice to renew, you have a few options: 

1. If you have an open invoice, you should have received an email from us via our new system to invite you to login. Follow that link to reset your password and login. From there, you have access to your individual profile as well as your company profile by tapping the Switch Profile button in the middle of your screen. You’ll be able to see all open invoices, including your membership dues, and can pay through our site.
   Want to auto-renew in the future? You can select that option yourself when you’re renewing!
   
2. Got stuck somewhere in process? Just know you can always call the CANA offices and we’ll walk you through your renewal.
3. If you logged in and didn’t find an invoice, your membership may already have lapsed. In that case, renewing is even easier! Simply fill out this form and you’ll be able to rejoin.

If you prefer, you’re always welcome to turn to the post office and renew by check — our address hasn’t changed!

Pay an Invoice

Received a membership dues invoice? Follow the directions above to place it in your “done” pile.

Have a different type of invoice? As detailed above, follow the directions to log in to our website and you’ll find a full transaction history. To log in, you’ll first need to reset your password. The quickest method is to find the the email you got from us and follow that link. Or you can enter your email address here to rest your password. (You can always contact CANA if you get tripped up along the way.) Once you’ve logged in successfully, check your profile and your company’s profile to locate the invoice you want to pay. You can also keep this card on file for future invoices.

Find a CANA Member

In the market for a new product or service? Need to make a trade call and want to work with a CANA Member? Look no further than the CANA Member Directory! Every membership includes a listing in our directory so consumers and colleagues can always find your business.

Supplier Members are featured in the CANA Marketplace, organized by categories for the variety of services they provide. Try searching by keyword, location, or business category to find a company that specializes in a particular product or service.

Funeral homes, cemeteries, crematories and other practitioners are featured in the Member Directory. You can search by state to locate a business in a particular region. Try a search if you want to see what businesses hold a membership in your area.

Be sure to look for your own listing, too, to make sure the information we have for you puts your best foot forward. Need to make an update? Look to the next section.

Update Our Directory Listing

One of the primary reasons motivating this software upgrade is to ensure that you’ll have better control and more options when deciding how your company appears in our directory. Not only will you find it easier to keep your information up-to-date, but you can also designate a general phone or email address for consumers on your company profile in addition to the direct phone or email information in your individual profile.

There is a whole range of new features you can add to your company profile, including links to your social channels, pictures of your facility, an introductory video, and a new form that makes it easy for consumers to contact your business directly.

In addition to your new and improved directory listing capabilities, you also have complete control over the employees tied to your member record, meaning you can easily add new staff or mark them as inactive. These employees will hear from CANA directly and can log in to register for a course, but you get to decide what level of control they should have over your company listing.

Get started by logging in. The first time you log in, you’ll need to reset your password. Follow the email you got from us (easiest) or enter your email address here to kick it off (easy) — if you get stuck, contact CANA to get help (always). Once you’ve logged in, you can update your information and then Switch Profiles to update your company information. We’ve got your back, which means we’ll double-check any changes that come through.

Join CANA

Thank you for your interest in CANA! We’re so proud to serve the profession and help our members to find success and growth. You can learn more about membership opportunities here on our website. From that page, you can complete an application online or by downloading a pdf.

Access Your Member Resources

Want to catch up on The Cremationist or download what you need to write your SOP manual? Start by logging in to the Member Portal. From there, find the page you want in the Member Resources dropdown. Each one will take you to a page with information, resources, archives, and more!

Help with the Rollout

Did you get stuck? Meet up with a bug? Run aground on a 404? We want to hear about it! Here’s a survey where you can tell us where you encountered your issue and what happened. We’re grateful for your feedback to help us improve.